Ericsson NetCloud - Europe eu4

All Systems Operational

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Europe region and eu4 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us0 Region -- https://status.cradlepoint.com/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - Europe eu4 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud SASE POPs - Europe / Middle East / Africa Operational
90 days ago
100.0 % uptime
Today
Frankfurt POP Operational
90 days ago
100.0 % uptime
Today
London POP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Select Subsystem Maintenance – September 12th at 4:00PM CEST Sep 12, 2026 16:00 - Sep 13, 2026 00:00 CEST

To ensure continued performance and scalability of the NetCloud service, we are conducting scheduled maintenance on select service subsystems on Saturday, September 12th 4:00PM CEST – Sunday, September 13th 12:00AM CEST (Saturday, September 12th 2:00PM GMT – 10:00PM GMT). Users will experience limited functionality in licensing and subscription activities including device check-in, upgrading/downgrading device licenses, and accessing the subscription dashboards. Please note, during this subsystem maintenance all devices will continue to operate normally, connected to NetCloud Manager and users will be able to access NetCloud Manager.
Posted on Aug 12, 2026 - 00:20 CEST

Aug 13, 2026

No incidents reported today.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

Split DNS Configuration Update for NetCloud Exchange
Completed - The scheduled maintenance has been completed.
Aug 5, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 23:00 CEST
Scheduled - Split DNS Configuration​​ – Modified split DNS configuration to reduce conflicts with user-specified split DNS domains and servers.
​
This change moves the required NetCloud Exchange split DNS domains and servers from the default lists to internal lists, reducing the chance of these domains and servers being accidentally overridden by individual device configuration. It also allows specifying split DNS configuration in NetCloud Manager Groups, preventing them from being overridden by NetCloud Exchange configuration. Specified NetCloud Exchange split DNS domains and servers are no longer visible when editing an individual router's configuration in NetCloud Manager.

While the router’s DNS service restarts and applies the update, DNS queries can fail for 2-3 seconds. Tunnels and non-DNS traffic are unaffected.
Please visit https://docs.cradlepoint.com/r/Secure-Connect-Network-Changes-and-Their-Impact/Network-Changes-and-Their-Impact in our Documentation Portal for more information.
May 26, 23:11 CEST

Aug 4, 2026

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

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