Ericsson NetCloud - Europe eu4

All Systems Operational

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Europe region and eu4 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us0 Region -- https://status.cradlepoint.com/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - Europe eu4 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud SASE POPs - Europe / Middle East / Africa Operational
90 days ago
100.0 % uptime
Today
Frankfurt POP Operational
90 days ago
100.0 % uptime
Today
London POP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Split DNS Configuration Update for NetCloud Exchange Aug 4, 2026 23:00 - Aug 5, 2026 00:00 CEST

Split DNS Configuration​​ – Modified split DNS configuration to reduce conflicts with user-specified split DNS domains and servers.
​
This change moves the required NetCloud Exchange split DNS domains and servers from the default lists to internal lists, reducing the chance of these domains and servers being accidentally overridden by individual device configuration. It also allows specifying split DNS configuration in NetCloud Manager Groups, preventing them from being overridden by NetCloud Exchange configuration. Specified NetCloud Exchange split DNS domains and servers are no longer visible when editing an individual router's configuration in NetCloud Manager.

While the router’s DNS service restarts and applies the update, DNS queries can fail for 2-3 seconds. Tunnels and non-DNS traffic are unaffected.
Please visit https://docs.cradlepoint.com/r/Secure-Connect-Network-Changes-and-Their-Impact/Network-Changes-and-Their-Impact in our Documentation Portal for more information.
Posted on May 26, 2026 - 23:11 CEST
Jun 10, 2026

No incidents reported today.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026
Netcloud SASE - Rel-26.50 Deployment
Completed - The scheduled maintenance has been completed.
Jun 1, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 06:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.

Services impacted: NetCloud SASE network creation.
May 27, 13:28 CEST
May 31, 2026
NCS Infrastructure Maintenance – No Customer Downtime Expected
Completed - The scheduled maintenance has been completed.
May 31, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 11:00 CEST
Scheduled - We will be performing scheduled NCS infrastructure maintenance during this window. No impact to customer networks is expected.
May 26, 23:27 CEST
May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026
NetCloud Manager Performance Degradation
Resolved - This incident has been resolved.
May 27, 21:32 CEST
Investigating - NetCloud Manager is currently experiencing performance degradation with Remote Connect. Our engineering team is looking into the issue and we expect it to be resolved quickly.
May 27, 20:48 CEST
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